We keep evolving the platform with a focus on the New Interface and the day-to-day stability of your support operations. Here's what changed this week.

New Version - Already available for 300+ clients 🤩

Want to be next? Just leave a comment at the end of this post or reach out to our Support team and ask to experience the new Poli interface.

Alert when internet connection drops during service Now, if the internet connection is lost while using the platform, a warning automatically appears at the top of the screen letting you know you're offline. The message input field is disabled while the network is down, preventing failed attempts and accidental resends. When you reconnect, everything returns to normal automatically — no need to refresh the page.

Chat screen opens on the right tab for each profile The chat screen now opens directly on the most relevant tab for your access level: operators land on "Assigned to me", while managers and supervisors land on "In service". Fewer clicks to get where you need to be right when you open the platform.

Broadcaster — Template category and confirmation before sending When selecting a template for a broadcast, its category (Marketing, Utility, or Authentication) now appears visibly on screen, next to the template name. Before confirming the send, a confirmation modal shows the number of contacts who will receive the message and a notice about credit consumption. The broadcast only goes out after explicit confirmation, preventing accidental large-scale sends.

Improved template and quick message search The search now finds templates and quick messages together, with a new "All" filter that displays everything at once. In addition, the search now ignores special symbols such as #, /, and _, so typing "help" will find results like "#help", "##help", or "help_support" without needing to be exact.

Bug fixes

• For clients managing more than two companies on the platform, the company switcher was hiding extra options outside the visible area. All companies now appear correctly in the list.
• On WhatsApp Official (WABA) channels, some contacts had messages blocked due to an internal routing error. The issue was identified and fixed, ensuring normal message delivery on those channels.
• Additional stability fixes related to contact deduplication on WhatsApp channels, reducing cases of duplicate contacts caused by variations in phone number formatting.