We continue evolving the platform to provide greater clarity, control, and efficiency in the daily use of the New Interface. Check out the main highlights 😉

🔎 Summary

This update introduces improvements focused on greater transparency in message delivery, new chat organization filters, more control over sound notifications, and enhancements to webhook integrations, contributing to a more complete and predictable experience.

✨ New Interface — Coming soon for all customers

More transparency in message delivery status
The platform now provides clearer details about message sending and delivery status, making it easier to understand possible delivery restrictions.

Advanced filters for chat organization
New filters by date and chat status have been added, allowing users to find and organize conversations more efficiently.

Sound notification controls
Users can now manage sound notification behavior, offering greater control over alerts during conversations.

Clearer system messages when sending messages
Informational messages related to sending actions have been improved to provide clearer guidance during platform usage.

More consistent media viewing experience
The media viewer has been improved to correctly occupy the screen, ensuring a better experience when viewing images and files.

Improved scheduled message texts
The texts displayed in scheduled messages have been refined for greater clarity and consistency within the interface.

Audio download available in the New Interface
It is now possible to download audio files directly from the New Interface, maintaining feature parity with the Legacy interface.

🔗 Integration and Webhook Enhancements

New webhook events available
New events have been introduced to expand integration possibilities with external systems.

Assigned agent included in chat events
Chat events now include the assigned agent information, providing more context for integrations and automation flows.

💡 Note
These improvements are part of our continuous platform evolution cycle, focused on stability, usability, and delivering an increasingly consistent experience. We continue to closely monitor platform behavior to ensure the best performance.