Poli continues to evolve our platform.

Check out the main improvements released today 😉

🎯 New Interface — Coming soon to all customers

Fix for repeated logouts

Some users were being logged out of the New Interface without any manual action.
This issue has been fixed — sessions now remain stable during use, avoiding interruptions in support activities.

Fix for message formatting errors

In some cases, messages appeared “buggy” with formatting issues.
This behavior has been corrected — messages are now displayed properly.

User status change working correctly

Some users were stuck in the Unavailable status and could not switch back to Available.
This issue has been resolved — status changes now work normally, ensuring correct availability during support.

Data persistence across refresh and navigation

An internal variable used by the New Interface was not persisting correctly when refreshing the page or navigating between screens.
This has been fixed — the application state is now preserved, preventing unexpected behavior.

Removal of email validation when creating or editing contacts

Mandatory email validation has been removed from contact creation and editing flows.
This makes the process more flexible and allows other types of text when an email is not available.

Improved performance for chats with long message history

For chats with a large number of messages, pagination could cause slowness and freezes.
As a performance improvement, the message counter was removed from pagination, resulting in faster and more stable navigation in long conversations.

🔐 Other important fixes

Password recovery working correctly

The “Reset password” flow had issues with email delivery.
This has been fixed — password reset emails are now sent successfully.

Fix for the first_reply field in chat history

The first_reply field was being updated more than once incorrectly.
This behavior has been corrected, ensuring more accurate and reliable chat history records.