Poli continues to evolve constantly to deliver a more stable, intuitive, and efficient platform.

Here are the main improvements and fixes released today 😉

📩 Display of message delivery failure reason (WABA)

Now, when a message fails to send, the system displays the reason directly in the chat screen.
This enhancement improves transparency and helps users quickly identify issues related to templates, connections, or Meta API restrictions.

🧩 Campaign Bot Fix

Fixed an issue that prevented the campaign bot from functioning properly after configuration changes.
With this correction, automated flows now run smoothly again, ensuring proper message delivery and uninterrupted campaign performance.

💰 Adjustment to single credit calculation

The logic for calculating single credits has been reviewed to ensure greater accuracy in usage and balance control.
This update prevents discrepancies between actual usage and the amounts displayed in the interface.

🚀 Message queue optimization

The API architecture was enhanced to support multiple queues and different priority levels for message processing.
This improvement increases response capacity for simultaneous operations and reduces average delivery time, resulting in a faster experience for teams handling large volumes of conversations.

🎯 New Interface — General usability and stability improvements

Several refinements have been made to the New Interface to enhance navigation and fix minor issues:

• Adjusted the behavior of the conversation list scroll, which now maintains its position properly.
• Fixed the keyboard shortcut for text editing to ensure continuous operation.
• Added a “Copy message” option to the interaction menu for greater convenience during daily workflows.
• Fixed the “Call suggestion” panel, which previously remained open in certain scenarios.
• Refined the filters by agent and conversation status for more accurate results.

These improvements reinforce the stability of the New Interface and make the overall experience more intuitive for all users.

💡 Observation

These updates are part of Poli’s continuous daily deployment cycle, focused on enhancing performance, usability, and reliability.

Our technical team continuously monitors feature behavior after each release to ensure a consistently smooth experience for every user.