Poli continues to evolve its platform to deliver greater stability, clarity, and efficiency in everyday use. Check out the main highlights 😉

Summary

Significant improvements focused on reducing visual noise, ensuring more consistent message loading, and strengthening the technical foundation. These updates directly support the gradual migration of customers to the New Interface.

✨ New Interface — Coming soon for all customers

User status log records corrected
We deployed a fix that ensures greater clarity when saving user status change records, providing a reliable history and traceability of login, availability changes, and logout.

Removal of call suggestion from the chat list
Reduced visual noise to help agents stay focused on the active conversation.

Adjustment to message scroll behavior
The loading of older messages was corrected to prevent the screen from automatically repositioning to the latest message when loading chat history.

Conversation Summary layout update
The layout was adjusted to maintain visual and functional consistency with the legacy interface.

Template search performance optimization
Improved response time through adjustments to query execution time and caching strategy.

Unread message logic review
We adjusted how unread messages are updated in the New Interface.
This improvement reduces unnecessary requests, improves performance, and prevents slowdowns during chat usage.

Removal of the last-message parameter when opening a chat
We fixed a behavior that was slowing down chat opening.
With this adjustment, conversations now load faster and more efficiently, eliminating unnecessary processing.

💡 Note
These improvements are part of our continuous platform evolution, focused on performance, stability, and user experience.
We continue to monitor results after each update to ensure an increasingly consistent experience.