We continue evolving the platform to provide greater fluidity, predictability, and consistency in the daily use of the New Interface. Check out the main highlights 😉

🔎 Summary

This update brings improvements focused on more stable chat interactions, enhancements to the AI suggestion experience, and greater consistency in the message builder, contributing to smoother and more reliable navigation.

✨ New Interface — Coming soon for all customers

Smoother interaction with AI Suggestions
The experience when using AI-generated suggestions has been improved, ensuring that the message input field remains available for editing and continuing the conversation.

More subtle interface for the AI Suggestion feature
The AI Suggestion button has been adjusted to maintain a more discreet visual presence when not in use, reducing visual noise during conversations.

More stable chat selection in the conversation list
Interactions with conversations through additional actions have been improved to maintain the visual reference of the selected chat, making navigation easier.

✉️ Message Builder Improvements

More consistent content filters
Filtering by message type (Template, Quick Message, and List) has been enhanced to ensure more accurate navigation within the message builder.

More predictable behavior when sending survey links
The behavior of sending survey links has been adjusted to ensure more consistent execution during bot interactions.

💡 Note
These improvements are part of our continuous platform evolution cycle, focused on stability, usability, and delivering an increasingly consistent experience. We continue to closely monitor platform performance to ensure the best results.