We continue evolving the platform to make daily operations smarter, more organized, and more efficient when using the New Interface. Check out the main highlights 😉

🔎 Summary

This update introduces important advances in AI-powered assistance for customer service, improvements in contact information visibility, and adjustments that strengthen platform stability and real-time synchronization between users, ensuring greater agility and consistency in daily operations.

✨ New Interface — Coming soon for all customers (+200 companies already using it)

Chat closing with Artificial Intelligence
When closing a conversation, the platform now automatically suggests important closing details using AI, such as the reason for the contact and the customer's sentiment.
In sales scenarios, the AI can also assist in filling in information such as product and values, speeding up the process of registering the interaction.

Clearer visualization of contact information
The contact details section has been adjusted to better highlight important information such as the customer’s phone number and profile photo, making it easier to read during conversations.

Improved AI-generated reply suggestions
The reply suggestion experience powered by AI has been refined to ensure more appropriate language is used in suggested responses during conversations.

⚙️ Operational Stability and Management

Real-time updates for changes in chat assignments
Changes to chat status and agent assignments are now reflected in real time for all users viewing the conversation, including managers and other operators.
This ensures that information remains synchronized for everyone involved in the conversation.

More stable sessions during conversations
Session management has been improved to ensure greater continuity while the platform is actively being used during conversations.

💡 Note
These improvements are part of our continuous platform evolution cycle, focused on stability, operational intelligence, and delivering an increasingly consistent user experience. We continue to closely monitor platform behavior to ensure optimal performance.