We continue evolving the platform to deliver greater consistency, reliability, and performance in daily operations. Check out the main highlights of this update 😉

🔎 Summary

This update introduces improvements focused on experience standardization in the New Interface, greater reliability in incoming message processing, and performance optimizations in chat listing, contributing to a more stable and predictable operation.

✨ New Interface — Coming soon for all customers

Standardized date display based on platform language
Date formatting across the interface has been adjusted to correctly follow the language selected by the user, ensuring a more consistent experience throughout navigation.

Improved contrast for agent identification
The contrast of the agent name in the chat forwarding modal has been enhanced to improve readability and make the interaction clearer during operation.

⚙️ Message Processing Stability

Improved consistency in WhatsApp contact identification
Contact identification has been enhanced to better recognize phone numbers in different formats, contributing to greater consistency in conversation histories.

Improved traceability for message delivery events
Adjustments were made to the processing of delivery logs to ensure more robust tracking and analysis of message delivery events.

Enhanced handling of contact events in integrations
The normalization of contact identifiers has been refined to provide better compatibility with different types of events received by the platform.

⚡ Performance

Chat list performance optimization
Adjustments were made to the criteria used to identify active conversations, improving efficiency and speed when loading the chat list.

💡 Note
These improvements are part of our continuous platform evolution cycle, focused on stability, performance, and delivering an increasingly consistent experience. We continue to closely monitor platform behavior to ensure optimal performance.