We continue to continuously evolve the platform to deliver an increasingly fluid, stable experience aligned with the daily workflow of customer service teams. Check out the highlights of this update 😉

New Interface — Coming soon to all customers (+300 active companies)

🤩 [NEW] Chat sorting in the conversation list

It is now possible to organize the chat list using different sorting criteria, allowing each agent to view and prioritize conversations according to their support strategy.

Most recent message
Displays chats that received the most recent message first.

Oldest message
Displays chats whose last message is the oldest first.

Most recent conversation
Displays chats that were started most recently.

Oldest conversation
Displays chats that were started the longest time ago.

This makes it easier to identify new conversations, review ongoing interactions, or prioritize customers who have been waiting longer.

Automatic platform language detection
The platform can now automatically detect the language configured in the user’s browser or operating system, adjusting the interface accordingly and making the first access more intuitive.

More stable sessions during conversations
Adjustments were made to session management to prevent unexpected logouts while the user is still active on the platform, ensuring greater continuity during support interactions.

Password recovery directly from the login screen
It is now possible to start the password recovery process directly from the login screen, making account access faster and simpler when credentials are forgotten.

💡 Note
These improvements are part of our continuous platform evolution cycle, focused on stability, usability, and delivering an increasingly consistent experience. We continue to closely monitor platform behavior to ensure the best performance.