Poli continues to evolve its platform to deliver greater stability, predictability, and efficiency in daily operations. Check out the main highlights 😉

🔎 Summary

This release includes important improvements related to message delivery, conversation distribution, New Interface consistency, and log reliability, providing a smoother and more secure experience for users.

✨ New Interface — Coming soon for all customers

More reliable conversation distribution
We improved how user availability is handled to ensure status is accurately reflected, enhancing conversation distribution and avoiding impacts on support workflows.

More consistent conversation history loading
The loading of conversation history when opening a chat has been improved to ensure smoother navigation and avoid inconsistencies when accessing previous messages.

Chat closure reasons
The New Interface now includes chat closure reasons, providing more clarity and organization when closing conversations.

🔧 Message Delivery and Stability

Improved delivery to international numbers
The message sending flow was enhanced to ensure greater reliability when delivering messages to international phone numbers.

More reliable message status updates
We improved message logging to prevent messages from remaining indefinitely in the “sending” state, providing clearer visibility into delivery status.

💡 Note
These improvements are part of our continuous platform evolution, focused on stability, predictability, and an increasingly consistent user experience.