Poli continues to evolve its platform to deliver greater clarity, consistency, and stability in daily use of the New Interface. Check out the main highlights 😉

🔎 Summary

This update brings improvements focused on conversation reliability, visual clarity, operator action stability, and greater transparency in message delivery events, ensuring a smoother and more predictable experience.

✨ New Interface — Coming soon for all customers

Clear visibility of chats transferred between operators
The display of transferred conversations has been improved to correctly reflect the responsible operator, ensuring better clarity and organization in the chat list.

Messages consistently displayed across conversations
Navigation between different chats has been refined to ensure messages are displayed correctly in each conversation, maintaining visual consistency during use.

Greater transparency in message delivery restrictions
When message delivery is restricted by Meta rules, the system now clearly presents the reason, making it easier to understand the situation.

Correct synchronization between chat preview and conversation
Message display has been improved to keep information synchronized between the chat list preview and the conversation content, without requiring a page refresh.

Cleaner last message preview in the chat list
The last message preview no longer applies automatic link formatting, resulting in clearer and more consistent readability.

More organized contact details layout
The contact details section received design improvements to make information easier to read and interpret during conversations.

Smoother contact editing experience
The contact editing flow has been optimized to provide a more stable and responsive experience.

Clearer unread message indicators
The timestamp display for the last message was adjusted to correctly highlight unread conversations, helping operators prioritize responses more effectively.

More reliable conversation read control
The “Mark as read” functionality has been enhanced, ensuring greater control and reliability over conversation status.

💡 Note
These improvements are part of our continuous platform evolution, focused on usability, stability, and an increasingly consistent customer experience.
We continue to closely monitor platform behavior to ensure optimal performance.