The New Interface keeps evolving alongside the day-to-day stability of your operation. Here's what changed this week.

New Interface — Credit usage panel now available You can now access the credits panel directly from the New Interface. By clicking the credits icon in the sidebar, you can view your available balance, current cycle usage, breakdown by channel and by feature — plus a button to purchase credits when needed.

New Interface — Supervisors can now see unassigned chats Supervisors can now see, in the queue, all chats that haven't been assigned to a department or agent yet — not just those from their own team. This ensures no conversation goes unanswered due to lack of visibility.

New Interface — Restore deleted contacts When trying to register a contact that was previously deleted, the platform now detects the history and offers the option to restore it with all linked conversations, notes, and opportunities. This prevents duplicates and preserves the full service history.

Credit usage alerts in all languages For customers using the platform in English or Spanish, the credit usage alert is now displayed in the configured language. Previously, the notification always appeared in Portuguese regardless of the chosen language.

Faster chat loading We made a technical optimization on the server side that reduces the loading time of the chat list. The improvement is especially noticeable in accounts with a high volume of conversations.

Bug fixes In the New Interface, we fixed the following issues:

• Pasting text from external tools (such as Gmail, Google Docs, or Word) into the message box was altering the original formatting. This is now fixed and text is preserved as copied.
• Internal notes in conversations were returning a server communication error when saved. The feature is now working normally.
• The country code field in contact editing was displaying a broken layout. It now renders correctly.
• The "Unread" filter was showing conversations where the last message was sent by the operator. The filter now correctly shows only conversations with unread messages from the customer.
• The "Save" button in contact editing was appearing as "Ahorrar" (Spanish) for some users. The translation has been corrected.
• Switching between Light, Dark, and System modes was causing visual inconsistencies. The behavior is now stable across all three modes.
• The profile picture (avatar) of some users was not displaying correctly. This has been fixed.
• On numbers with a ninth digit, some contacts were arriving duplicated in the platform when receiving broadcast messages. The duplication has been fixed.
• WhatsApp templates approved directly in the Meta Business Manager are now automatically synced to the platform, with no need for manual re-registration.