Poli continues to improve our platform every day.

Check out the main updates released today 😉

🎯 Platform Improvements & Stability

✔ Correct update of the assigned agent in contact details

For some customers, when a contact was reassigned from one agent to another, the Assigned Agent field didn’t update correctly.
This caused the contact to return to the previous agent after saving.
This behavior has now been fixed — whenever a manager updates the assigned agent, the change is saved correctly and reflected instantly on the screen.

✔ Fewer failures in reseller integrations

When a reseller’s webhook was offline, the platform made repeated attempts to deliver events, causing unnecessary retries and failures.
We implemented a circuit breaker, which reduces attempts when the reseller service is unavailable.
This results in a more stable environment and prevents overload and slowdowns.

✔ Improved response time in the reseller-api (extended timeout)

The White Label event processing is synchronous, and during heavy loads the response time could increase significantly.
With the extended timeout, the result is fewer errors, fewer drops, and more stability for customers who rely on intensive integrations.

✔ More stable event delivery (adjusted retries)

Previously, both SNS and the reseller-api retried event delivery when a failure occurred, leading to duplicate attempts.
Now, retry logic is handled only by SNS, preventing duplicated deliveries and ensuring a cleaner, more predictable event flow.