Product Updates
Release notes, feature announcements, and improvements from the product team.
Release notes, feature announcements, and improvements from the product team.
Release notes, feature announcements, and improvements from the product team.
Poli continues to evolve every day to deliver a platform that’s more stable, intuitive, and efficient.
Check out what’s new today and how it makes your daily workflow even better 😉
We improved how the system processes changes to a contact’s communication channel.
The result is fewer errors and more reliability when managing customer information.
Some WABA messages with specific elements like @lid were failing to send.
This issue has been resolved and everything works normally again, ensuring safer and more consistent template and campaign delivery.
We corrected an issue where audio messages were being sent as regular files.
They are now delivered exactly as they should be — as actual audio messages — preserving the natural flow of conversation.
Some users were seeing two call buttons at the same time, which caused confusion.
This has now been fixed, making the call flow clearer and preventing accidental clicks.
Actions related to the contact view were refined to make the experience more intuitive.
This reduces errors and makes it easier to edit, view, or quickly manage contact information.
We optimized how the New Interface requests and manages cookie permissions.
In practice, this reduces unexpected session drops and increases platform stability for daily use.
When you update the channel linked to a contact (e.g., WhatsApp, Instagram), the change now saves properly.
This prevents inconsistencies and ensures the conversation continues in the correct channel.
These updates are part of our continuous daily deployment cycle, focused on improving the platform’s performance, usability, and reliability.
Our technical team closely monitors how each feature behaves after every release to ensure a consistently smooth experience.