Poli continues to evolve our platform every day.

Here are the key improvements released today 😉

WABA Messages — Fix for @lid parameter

Some WABA messages were failing to send whenever the @lid parameter was included.
This issue has been resolved, and message delivery now works normally, ensuring stability when using templates.

Saving and flagging failed messages

When a message fails to send, it is now saved and clearly flagged inside the conversation.
This brings more clarity for agents, prevents loss of information, and makes it easier to decide whether to resend or review the content.

Expiration date configuration for tokens

It is now possible to define an expiration date when creating an application token.
This improvement gives customers more control and increases integration security by allowing custom expiration periods.

🎯 New Interface — Coming soon to all customers

Correct color for last-message timestamp
The timestamp shown in the preview of the most recent message had an incorrect color in some chats.
This has been fixed, ensuring clearer visibility and consistency with the New Interface’s visual standards.

💡 Observation
These updates are part of our continuous improvement cycle, focused on enhancing performance, usability, and platform reliability.

Our technical team closely monitors feature behavior after each release to ensure a consistently smooth experience.