Poli continues to evolve our platform every day.

Check out the key improvements released today 😉

Improvements to WABA delivery failure warnings

The alert shown when a WABA message fails to send has been updated (layout and text).
You now see a clearer and more objective message, making it easier to quickly identify issues related to templates, connections, or Meta API restrictions.

AI translated into Spanish and English

Poli’s AI features have been naturally translated into Spanish and English.
This enhances the experience for multilingual companies and ensures consistent responses across different languages.

Automatic redirection from legacy to the New Interface

Companies already enabled on the New Interface are now automatically redirected to the new chat screen, even when using old links.
This avoids confusion, reduces rework, and centralizes everything in the new experience.

🎯 New Interface — Coming soon to all customers

Automatic channel switching has been corrected

The system no longer changes the communication channel unexpectedly.
This ensures the user always knows exactly which channel they are replying through.

24-hour messaging window (Instagram and Messenger)

The 24-hour messaging window is now enforced for these channels, following Meta’s official rules.
This avoids unauthorized sending attempts and gives agents a clearer, more predictable workflow.

Responsive “Forward chat with summary” checkbox

The checkbox was difficult to click when the screen was zoomed in.
It is now fully responsive, ensuring accessibility even on enlarged displays.

Fix for “Mark as Unread” option

When the chat was already filtered as Unread, the option shown was incorrect.
It now displays only the options that make sense in that context, avoiding confusion.

Fix for gray blocks and chat freezing

An issue that caused gray blocks and freezes in the chat list has been resolved.
This eliminates mass refreshes and results in a smoother, more stable navigation experience.

“Forward chat” button returned to the actions menu

A previous change was reverted: the “Forward chat” button is back in the chat actions menu, where users expect to find it.

“Orders” tab no longer opens by itself

The “Orders” tab was opening automatically without user action.
This has been fixed, ensuring the interface remains stable and predictable during service.

💡 Observation

These updates are part of our ongoing improvement cycle, focused on enhancing the platform’s performance, usability, and reliability.

Our technical team continuously monitors feature behavior after every release to ensure an increasingly consistent experience.