We delivered improvements that directly impact confidence and control while using the platform.

⭐ Alert when the internet connection drops during service

Why did we build this? Poli works in real time: messages come in and go out constantly through integrations with WhatsApp, Instagram, and other channels. When an operator's connection drops — whether due to unstable Wi-Fi, accidentally enabling airplane mode, or a momentary network outage — the platform would still appear normal, but messages would simply stop working silently. This caused confusion: the operator had no way of knowing whether the problem was with Poli, the channel, or their own network. In many cases, they would try resending the same message multiple times, creating duplicates or opening unnecessary support tickets.

What changed? Now, as soon as the internet connection is lost, a warning automatically appears at the top of the screen with the message: "You are not connected to the internet. Check your network and try again."

While the alert is active:

• The message input field is disabled
• No actions that depend on the server are executed
• The interface remains stable, without freezing or displaying technical errors
  

When the connection is restored, the alert disappears on its own and everything returns to normal — no need to refresh the page.

⭐ Template category and confirmation before mass broadcasting

Why did we build this? When using Poli's Broadcaster to send mass messages, operators had to select a template — but it was never clear what category that template belonged to (Marketing, Utility, or Authentication). This matters because each category has a different impact on your plan's credit consumption.

What changed? Now, when selecting a template in the Broadcaster, its category appears visibly next to the name — before even moving on to the send step.

When you click send, a confirmation modal is displayed with:

• The name and category of the selected template
• The exact number of contacts who will receive the message
• A clear notice about credit consumption from your plan

The broadcast only goes out after explicit confirmation. If you clicked by mistake, you still have time to cancel.

⭐ Edit template variables directly in the chat

Why did we build this? When selecting a template with variables (such as the customer's name, order number, etc.), the platform used to open a separate modal to fill them in before sending. That flow added an unnecessary extra step and broke the flow of service — the operator had to leave the conversation, fill in the variables elsewhere, and only then send. For flexible templates, the problem was even greater: the modal was unintuitive and caused confusion about what to fill in and when.

What changed? Variables can now be edited directly in the conversation's text box, without opening any separate modal. When a template is selected, it already appears in the typing area with the variables highlighted and ready to edit — the operator clicks, adjusts the value, and sends.

The rules remain the same:

• It is possible to send the template without filling in any variable
• If you choose to fill in variables, all of them must be completed before sending
• The contact receives the message exactly as it was filled in
  

For standard templates with variables, the behavior is the same: the variable already comes filled with the default value and can be edited before sending with a single click.

Have questions? Talk to our support team — we're here to help.